At Westgate Dental Practice, we pride ourselves on providing an exceptional level of clinical care, combined with a personal and efficient service. Our team of dedicated professionals is committed to helping our patients achieve optimal oral health and wellbeing. With a rich history dating back to the early 1920s, our practice has evolved to meet the changing needs of our patients.
Our Team
Our team is comprised of highly trained and experienced dental surgeons, hygienists, and dental nurses. Our team includes:
- Mr Antony Borthwick, Dental Surgeon
- Mr Timothy Jukes, Dental Surgeon
- Mr Christopher Beavan, Dental Surgeon
- Mrs Denise Hedley, Hygienist
- Our team of Dental Nurses: Mrs Lisa Quilt, Miss Sara Krakowski, Mrs Natalie Gilson, Miss Caitlin Hall, Miss Bobbie Thackray, and Miss Kirsty McDonald
Types of Treatment
We offer a wide range of treatment options to meet the unique needs of our patients. Our services include:
- Practice Plan: A comprehensive care scheme that covers the cost of routine treatment, including check-ups, fillings, and gum treatment.
- Private Treatment: We offer customized treatment plans tailored to individual needs.
- NHS Treatment: We provide essential treatment for children and exempt patients.
Cosmetic Treatment
We understand that the appearance of your teeth can have a significant impact on your confidence and self-esteem. Our cosmetic treatments include:
- Teeth Whitening: We offer an at-home system for whitening your teeth.
- Cometic Treatment: Consult with us to discuss your concerns and explore the possibility of treatment.
Prevention
Prevention is key to maintaining good oral health. We recommend regular check-ups and hygienist appointments to prevent dental disease.
Your Appointment
We strive to provide a comfortable and relaxing experience for all our patients. Before your appointment, please ensure you provide us with your medical history and list any medications you are taking. If you are unable to keep your appointment, please give us at least 24 hours' notice.
Payment Policy
We aim to provide transparency and clarity regarding the cost of your treatment. Written estimates will be provided for all patients requiring dental treatment. We accept payment by cheque, cash, or credit/debit card.
Dental Care
Our dedicated team is committed to providing personalized dental care that meets your unique needs. We will discuss proposed treatment and treatment options with you, giving you time to ask questions and consider alternatives.
Patient Care
We strive to provide an exceptional patient experience, including:
- Providing a wide range of oral hygiene products for purchase
- Accommodating patients with disabilities, including wheelchair access and home visits
- Offering a range of treatment options to meet individual needs
Patient Experience
The majority of patients have had positive experiences with this dental practice. They praise the friendly and professional staff, cleanliness of the surgery, and excellent service. Several patients have been regular customers for many years and have always been satisfied with the care they receive.
Standards and Procedures
However, some patients have highlighted concerns about the practice's standards and procedures. One patient felt that the practice did not follow its own complaint handling procedure and did not respond to their complaint in a timely manner. Another patient had a poor experience with a receptionist who was aggressive and rude.
Denplan
A few patients have mentioned their experiences with Denplan, with one patient feeling that the practice prioritized making a profit over providing good care. Another patient discovered that the practice did not properly clean their teeth, leading to receding gums.
Comparison to Other Dentists
One patient recommended that others seek dental care elsewhere due to the poor treatment they received. Another patient had a positive experience with other private dentists in Newcastle and would recommend them over this practice.
