Experience the best in dental care, smile with confidence!
Welcome to The Thatch Dental Practice, a family-friendly dental practice located in Mildenhall, Bury St Edmunds. At The Thatch Dental Practice, we take pride in providing a comfortable and welcoming environment for our patients, where they can receive top-notch dental care and advice from our experienced and friendly team. We understand that everyone is unique, and every problem is distinct, which is why we tailored our approach to individual needs, rather than following a one-size-fits-all approach.
Why Choose Us
At The Thatch Dental Practice, we believe that prevention is better than cure. We are committed to helping our patients maintain good oral health through regular check-ups and cleaning, as well as providing tailored treatment plans to address any dental issues that may arise. Our team of professionals is dedicated to providing exceptional dental care, using the latest technology and techniques to ensure that our patients receive the best possible care.
Our Services
We offer a wide range of dental services to cater to the diverse needs of our patients. From general dentistry to emergency care, we have you covered. Some of the services we offer include:
- General Dentistry: Regular check-ups, cleaning, and routine dental care to maintain good oral health.
- Emergency Care: Quick and effective treatment for dental emergencies, such as toothaches, chipped teeth, or lost fillings.
- Dental Crown: Custom-made crowns to restore damaged or missing teeth.
- Dental Dentures: Artificial teeth or removable dentures to replace missing teeth.
- Dental Hygienist: Professional cleaning and maintenance of dental hygiene.
- Dental Implants: Permanent replacement of missing teeth with implants.
- Invisalign: Clear aligners for orthodontic treatment.
- Teeth Whitening: Professional teeth whitening for a brighter, whiter smile.
- Procelain Veneers: Custom-made veneers to improve tooth appearance.
Fees
We offer competitive fees for our services, which include:
- Private Fees: For private patients seeking non-NHS treatment.
- NHS Fees: For patients with NHS coverage.
- Patient Finance: Flexible payment plans to help patients manage their dental expenses.
Patient Finance
At The Thatch Dental Practice, we understand that dental care can be expensive. That's why we offer flexible payment plans to help patients manage their dental expenses. We accept all major credit cards and offer 0% interest finance options.
Online Consultation
At The Thatch Dental Practice, we are committed to making your experience with us as smooth and convenient as possible. With our online consultation service, you can get all your questions answered and book your appointment from the comfort of your own home. Simply fill out the online consultation form, and one of our dentists will get in touch with you to discuss your needs and answer any questions you may have.
Patient Testimonials
We take pride in providing exceptional dental care, and our patients have been kind enough to share their testimonials with us. Here's what some of our satisfied patients have to say:
".the detail treatments from the team are first-rate & very professional.and the staff are efficient and helpful."
".the surgery has called us and arranged a quick appointment to deal with our emergency.we are very grateful to them for more than making up for the previous misunderstanding."
".I've certainly given them some challenges over the years, and all have been superbly resolved.thank you!"
Location and Contact Information
Find us at:
1 King St, Mildenhall, Bury St Edmunds, Suffolk, IP28 7ES
Phone: 01638 7170 70
Email: info@thatchdentalpractice.com
Website: thethatchdentalpractice.com
Opening Hours
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 7:30 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Saturday: 8:30 AM - 5:00 PM
Sunday: Closed
Overview of Patient Experiences
Positive Experiences
Aurimas Bajoras and Amrit Kaur were praised for their professionalism and excellent service. Patients felt comfortable and valued under their care, citing honest and accommodating nature, thorough check-ups, and patient explanations.
Negative Experiences
On the other hand, some patients had disappointing experiences with the front desk staff, citing unprofessional behavior and a hostile atmosphere. Some patients felt misled about pricing and procedures, and were dissatisfied with the cancellation and rescheduling policies.
Specific Issues
- Front desk staff were accused of being unprofessional and creating a hostile atmosphere.
- Miscommunication about pricing and procedures led to dissatisfaction.
- Cancellation and rescheduling policies were deemed unfair and inflexible.
- Patients felt they were not treated as individuals, but rather as a means to an end.
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