Welcome to mydentist, the UK's leading provider of affordable dentistry. For over 25 years, we have been caring for the oral health and well-being of millions of patients across the country. Our mission is to provide access to state-of-the-art treatments and deliver high-quality care to our patients, making it possible for everyone to achieve a healthy and beautiful smile.
Our Story
mydentist was founded on a simple yet ambitious principle: to make quality dentistry accessible to everyone. We believe that everyone deserves to have a healthy, confident smile, and we are committed to providing the latest treatments to achieve this goal. Over the years, we have grown to become the largest provider of NHS dentistry in the UK, supporting over 4 million patients every year across our 550 practices.
Our Services
At mydentist, we offer a wide range of services to cater to your oral health needs. Whether you need a routine check-up, urgent care, or a specific treatment in mind, we have the expertise and facilities to provide you with the best possible care. Our services include:
- Teeth straightening solutions to help align your teeth and improve your smile
- Dental implants to replace missing or broken teeth
- Teeth whitening to enhance the brightness and whiteness of your teeth
- Composite bonding to repair and improve the appearance of your teeth
- Dental implants to replace missing or broken teeth
Why Choose mydentist?
At mydentist, we pride ourselves on our commitment to providing high-quality care, latest treatments, and exceptional patient experience. Here are some reasons why you should choose mydentist:
- Expert care from our team of registered dentists and orthodontists
- Access to the latest treatments and technologies
- Convenient locations across the UK, making it easy to find a practice near you
- Affordable payment options to suit your needs
- Transparent and clear pricing, so you know exactly what to expect
- A commitment to providing the highest level of patient care and satisfaction
We Value Your Feedback
We believe that our patients are at the heart of everything we do. We value your feedback and are committed to continuous improvement. We would love to hear about your experience with mydentist, so please feel free to share your feedback and help us improve our services.
Poor Customer Service Experiences
Multiple reviewers have expressed frustration and disappointment with the customer service they received from MyDentist. Some have reported that phone calls and messages were not answered, and appointments were missed due to lack of communication.
Appointments and Communication Issues
Reviewers have mentioned that they did not receive adequate confirmation of their appointments, including missing addresses and lack of response to calls and messages. One reviewer even travelled from London for an appointment only to be told they had missed it, and was then lectured on punctuality.
Unprofessional Behavior and Lack of Care
Some reviewers have reported experiencing unprofessional behavior from MyDentist staff, including being spoken to rudely and being blamed for issues that were not their fault. One reviewer, a hospital consultant orthodontist, had a particularly bad experience working as a locum orthodontist and had to take on the financial burden of completing treatments at another practice due to MyDentist's failure to provide adequate care for patients.
Financial Issues
One reviewer reported that MyDentist took their money and then refused to refund, despite agreeing that they had made a mistake.
Positive Work Experiences
On a more positive note, two reviewers who work for MyDentist have reported having good experiences, with one mentioning a good rewards structure and excellent support, and the other praising the friendly and approachable head office staff.
